Terms of Service

These Terms of Service ('Terms') govern your access to and use of Bandwire ('Services'), operated by Best Friend Ltd (doing business as Bandwire) ('we', 'us', or 'our'). By creating an account or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Bandwire is a live music booking platform that connects independent venues and promoters with musicians and bands. Users can post open dates, discover and match with artists, send and negotiate booking offers, generate booking contracts, and manage gigs — all in one place.

Please also read our Privacy Notice, which explains how we handle your personal information and forms part of these Terms.

TABLE OF CONTENTS

1. ELIGIBILITY & YOUR ACCOUNT
2. WHAT BANDWIRE DOES (AND DOES NOT) DO
3. BOOKINGS, OFFERS & CONTRACTS BETWEEN USERS
4. SUBSCRIPTIONS, FEES & PAYMENT
5. CANCELLATION & REFUNDS
6. ACCEPTABLE USE
7. YOUR CONTENT
8. OUR INTELLECTUAL PROPERTY
9. THIRD-PARTY SERVICES
10. SUSPENSION, TERMINATION & ACCOUNT DELETION
11. DISCLAIMERS
12. LIMITATION OF LIABILITY
13. INDEMNITY
14. CHANGES TO THE SERVICES OR THESE TERMS
15. GOVERNING LAW & DISPUTES
16. HOW TO CONTACT US

1. ELIGIBILITY & YOUR ACCOUNT

You must be at least 18 years old to use the Services. By using the Services you represent that you are 18 or over and able to enter into a binding contract.

To use most features you must create an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at getbandwire@gmail.com if you suspect any unauthorised use. You may not share your account or create an account on behalf of someone else without authority.

2. WHAT BANDWIRE DOES (AND DOES NOT) DO

Bandwire is a venue — a platform that helps venues, promoters, musicians, and bands ('Users') find each other and arrange live performances. We provide tools to post open dates, match, communicate, send and negotiate offers, and generate booking contracts.

We are not a party to any booking, agreement, or contract made between Users. Any contract for a performance is solely between the Users involved. We do not:

• employ, represent, or act as an agent for any User;
• guarantee that any venue will book any artist, or that any artist will accept or perform any booking;
• guarantee the accuracy of information Users provide (for example draw figures, capacity, or genres);
• process, hold, or guarantee payments between Users for performances; or
• guarantee the conduct, attendance, performance, or quality of any User.

Booking contracts generated through the Services are provided as a convenience and as templates only. They are not legal advice, and we make no warranty that they are suitable, complete, or enforceable for your circumstances. You are responsible for reviewing any contract before relying on it. Any dispute arising between Users — including over payment, cancellation, attendance, or performance — is between those Users to resolve.

3. BOOKINGS, OFFERS & CONTRACTS BETWEEN USERS

When you send, accept, counter, or decline an offer through the Services, you are dealing directly with another User. You are responsible for the terms you agree to and for honouring your commitments. We may send notifications (in-app and by email) about offers and bookings, but we are not responsible for any User's failure to respond, pay, attend, or perform.

You agree to deal with other Users honestly and in good faith, and to keep the reputation and review features accurate and fair. We may remove content or take action on accounts that abuse these features.

4. SUBSCRIPTIONS, FEES & PAYMENT

Bandwire offers free and paid subscription plans. Some features are available only on a paid plan. The features and current prices of each plan are shown in the app and at checkout, and may change as described in section 14.

Paid subscriptions are billed in advance on a recurring basis (for example monthly or annually) through our third-party payment provider, Polar, who may act as the merchant of record for your purchase and handle applicable taxes. By subscribing, you authorise us and Polar to charge your chosen payment method for the recurring fee until you cancel.

Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. You can cancel at any time from your account settings (which opens the customer portal) or by contacting us.

If a payment fails, we may suspend or downgrade your access to paid features until payment is resolved. You are responsible for any taxes that are not collected by our payment provider.

5. CANCELLATION & REFUNDS

You may cancel a paid subscription at any time. Cancellation stops future renewals; unless stated otherwise or required by law, your paid access continues until the end of the current billing period and fees already paid are non-refundable.

UK/EU consumers — right to cancel. If you are a consumer, you may have a legal right to cancel a purchase within 14 days of starting your subscription. Where you ask us to begin providing the paid Services during that period, you acknowledge that you may lose the right to cancel once the Services are fully performed, and that we may charge for Services provided up to the point you cancel. Nothing in these Terms affects your statutory rights as a consumer.

To exercise a right to cancel or request a refund, contact us at getbandwire@gmail.com.

6. ACCEPTABLE USE

You agree not to misuse the Services. In particular, you agree not to:

• break the law, infringe anyone's rights, or post false, misleading, defamatory, or fraudulent content;
• impersonate any person or misrepresent your affiliation, identity, or a venue or act;
• harass, abuse, threaten, or discriminate against other Users;
• post or transmit malware, or attempt to gain unauthorised access to the Services, other accounts, or our systems;
• scrape, harvest, or collect data about Users except through features we provide;
• use the Services to send spam or unsolicited marketing;
• interfere with or disrupt the integrity or performance of the Services; or
• use the Services to circumvent fees or for any purpose other than arranging live music bookings.

7. YOUR CONTENT

You retain ownership of the content you submit — including profiles, photos, descriptions, links, messages, and offers ('User Content'). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display your User Content for the purpose of operating, providing, and promoting the Services. This licence ends when you delete the relevant content or your account, except for content already shared with other Users or where we must retain it for legal reasons or in backups.

You are solely responsible for your User Content and represent that you have the rights to submit it and that it does not infringe any third party's rights or any law. We may, but are not obliged to, review, remove, or restrict content that we believe breaches these Terms.

8. OUR INTELLECTUAL PROPERTY

The Services, including their software, design, text, graphics, the Bandwire name, logo, and brand, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose, subject to these Terms. You may not copy, modify, distribute, sell, or reverse engineer any part of the Services without our prior written consent.

9. THIRD-PARTY SERVICES

The Services rely on and may link to third-party services (for example Clerk for authentication, Polar for payments, and music or social links you provide). We are not responsible for third-party services, and your use of them may be subject to their own terms and privacy policies.

10. SUSPENSION, TERMINATION & ACCOUNT DELETION

You may stop using the Services at any time and may permanently delete your account from your account settings. Deleting your account is irreversible: it cancels any active subscription and permanently removes your profile and associated data, and counterparties are notified of any cancelled upcoming bookings (see our Privacy Notice for detail on what is removed and retained).

We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe you have breached these Terms, created risk or legal exposure for us or other Users, or if we discontinue the Services. On termination, the licences granted to you end; sections that by their nature should survive (including sections 7–8 and 11–15) will survive.

11. DISCLAIMERS

The Services are provided 'as is' and 'as available'. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose and that the Services will be uninterrupted, secure, or error-free. We do not warrant any outcome from using the Services, including that you will find a booking, an artist, or a venue. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.

12. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law.

Subject to the above, and to the fullest extent permitted by law:

• we are not liable for any dealings, agreements, disputes, conduct, or content between you and other Users;
• we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, goodwill, data, or anticipated savings; and
• our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, or (b) £100.

If you are a consumer, these limits do not affect your statutory rights.

13. INDEMNITY

To the extent permitted by law, you agree to indemnify and hold us harmless from any claims, losses, liabilities, and reasonable expenses (including legal fees) arising out of your misuse of the Services, your User Content, your dealings with other Users, or your breach of these Terms or applicable law.

14. CHANGES TO THE SERVICES OR THESE TERMS

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example by posting a notice or emailing you) and will update the 'Last updated' date above. Changes take effect when posted unless stated otherwise. Your continued use of the Services after changes take effect means you accept the updated Terms; if you do not agree, you should stop using the Services.

15. GOVERNING LAW & DISPUTES

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts, and nothing here deprives you of the protection of mandatory consumer-protection laws of your country of residence.

16. HOW TO CONTACT US

If you have questions about these Terms, contact us at getbandwire@gmail.com or by post at:

Best Friend Ltd
5 The Mills
Playford Road
Ipswich, England IP4 5RL
United Kingdom